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FAQ

ACCOUNT AND LOGIN

Account
DRKS advises you to create an account before ordering, because it makes it easier to order, now and in the future. However, it is not necessary to create an account. You can also order without an account.

Login
If you have problems logging in, please contact the Customer Service at contact@drks.nl

Password
Did you forget your password? Please use the button “forget password” to request a new password. With the new password you will have immediate access to your account.
 

ORDERING

How to shop online?
OYou can browse the DRKS website by clicking on the different categories linked at the top of the homepage. After you have selected the item(s) you want to buy, you can add it in to your shopping cart. When you have finished shopping, please click “checkout” to make your payment. If you have any questions, please contact contact@drks.nl

Change or cancel order
Until we haven’t shipped your order, please contact us at contact@drks.nl to check if we still can change or cancel your order. Unfortunately it is not possible to change or cancel your order after we have shipped it.

Promotion code
In case you have a promotion code, but the code doesn’t work, DRKS advises you to check the terms of the promotion code. There might be some exclusion like:

  • the promotion code can only be used one time
  • the promotion code is not valid on sale items
  • It is not possible to combine two or more promotion codes on one another
  • the promotion code has been expired
  • the promotion code may exclude certain products

If you have any other problem with a promotion code, please contact the DRKS Customer Service at contact@drks.nl We’ll be happy to help you.

Problems ordering
DRKS is really sorry to hear that you are having troubles ordering online. If you need any assistance, please contact DRKS Customer Service at contact@drks.nl or call +31247504491.

Item out of stock
When an item is out of stock, there might still be a way to get the item you are looking for. Please contact the customer service for possibilities.

Gift cards
Gift cards are available on the homepage. The gift card is valid for 12 months and can only be used online.

Incorrect or faulty item
In case you received a wrong or faulty item, please send a message with your complaint to contact@drks.nl. DRKS will do everything to solve the problem.
 

PAYMENT

Secure payment
DRKS takes security very serious and does its upmost to ensure your payment will be save. DRKS maintains the highest level of security to make sure that any information you give us will be stored securely. DRKS uses a high-level SSL certificate. Please read the security policy for more information.

Payment options
DRKS offers various payment options. For example: credit card, paypal, IDEAL and Bancontant/MisterCash.

Troubles completing the payment
In case you have trouble completing your payment, please contact the DRKS Customer Service at contact@drks.nl or call +31247504491. We will do our very best to help you.
 

DELIVERY

DRKS always tries to dispatch your item(s) as quick as possible. Usually your order will be shipped within 1-3 working days. When your order is on its way to you DRKS will send an e-mail with tracking information. After your order has been shipped you can track the status of your order..
 

The Netherlands
DRKS will ship your order with www.post.nl. Normally you will receive your order one working day after DRKS shipped the item. In case you are not home when the parcel arrives, the postman will leave a notification to let you know where your parcel is. It might be delivered at the neighbours or you might have to pick it up at the local Postnl service point. Another possibility is that the postman will try it again next working day.
 

International
Europe 2-5 working days
US 5-10 working days
Do you want to know more about delivery times to other countries? Please contact DRKS Customer Service.

Please keep in mind that you might have to pay customs or import duties when you live outside Europe. DRKS has no control over these charges.

 

RETURNS AND EXCHANGE

All products can be returned and exchanged within 14 days, except for products that are custom made or engraved for you. Make sure that all the labels are intact and you haven’t worn the items. The item has to be in the original packing and must be complete. DRKS can’t accept returns without labels. Also, the products must be undamaged and clean. We can’t accept returns after 14 days, please be informed.

 


How to return your item(s) to DRKS
Please fill in the form on the enclosed “Return form” and put this in a box, together with the item(s) you want to return and post it.

DRKS
Kerkenbos 1097
6546BB Nijmegen

The Netherlands

DRKS does not cover the cost of your returns. Please make sure you ask for a proof of postage when you return your items. Beside that DRKS advises you to send your parcel with track and trace. Until your return receives us, it’s your own responsibility. DRKS can’t be liable for lost or damaged items.

Refund
After DRKS has received your return, you will receive a confirmation e-mail. Within 10 working days the purchase amount will be refunded.

Exchange
It is only possible to change your DRKS for the same item in another size or colour. In case you’d like to exchange your product for another product, it’s easiest to return your product and order a new one in the webshop. We’ll refund the purchase amount from your return within 10 working days..
 

 

CONTACT

DRKS Customer Service is available from 9:00am to 17:00pm (Monday-Friday)

DRKS
Kerkenbos 1097
6546BB Nijmegen

telefoonnummer: +3124 7504491
e-mail: contact@drks.nl
 

COOKIE STATEMENT

DRKS uses cookies on this website. By using this website you agree to this Policy and you consent to our use of cookies in accordance with the terms of this Policy.

About Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. There are two main kinds of cookies: “session” cookies and “persistent” cookies. Session cookies only last for the duration of users using the website and are deleted from your computer when you close your browser, whereas persistent cookies outlast user sessions and remain stored on your computer until deleted, or until they reach their expiry date. Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Cookies do not contain any information that personally identifies you, a cookie in no way gives us access to your computer or any information about you. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies on this Website
We use persistent cookies on this website to provide links to social network sharing services, and to update you on our most popular content. We don’t use third party cookies.

Google Analytics
We also use cookies to help us improve the website’s usability and for marketing purposes. We may also use cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. For this purpose we use Google Analytics. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information.

Do you have any questions about cookies or privacy? Please contact us at contact@drks.nl

 

PRIVACY POLICY

DRKS takes privacy very seriously. In this privacy policy DRKS explains how we use your personal information and your rights to access your personal information.
 

Your personal information
When you create an account, place an order, enter a contest, upload a post, sign up for the newsletter on www.drks.nl of www.drksonline.com, we may collect your personal information (name, date of birth, address, e-mail, telephone number and a password). When you place an order and pay with your credit card we also require your credit card details.

What does DRKS use your personal information for?
DRKS uses your personal information to handle your orders, deliver your items, process payments and refunds. DRKS also needs it to serve website content to you and to update and maintain your account. We also use it to communicate with you about your order. Also when you contact us, it’s possible that we keep a record of the correspondence and your contact details. We may also store the data to analyse how the website is navigated and for example what items has been sold.

All your personal information is stored confidentially by DRKS and will not be sold to third parties. We make sure your information won’t be misused.

Newsletter
If you sign up for the newsletter, DRKS keeps you posted about our products and special offers. If you don’t want to receive the newsletter anymore, please use the link in our e-mails to unsubscribe

DRKS protects your information
DRKS does everything to protect your personal information. Of course DRKS protects the security of your data. DRKS uses a secure SSL (Secure Sockets Layer) connection during the ordering process and also when visitors fill in contact forms or sign up for the newsletter.

Access to your information
By law you have the right to access information that DRKS keeps about you. On request we will give you an overview of all the information that we have collected and stored about you (the information in which you can be identified).

Contact DRKS
If you have any questions about our Privacy policy or you personal information, please contact DRKS at contact@drks.nl